Rugkari
Clastra
Clastra
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About Clastra
About Clastra
Custom-size rugs are billed at ₹500 per sq. ft. Pricing is calculated on the finished size and is non-refundable once production begins.

Size Guide

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Material Description
Crafted using premium New Zealand wool and finished with a plush 12–18 mm hand-tufted cut pile, this rug delivers exceptional softness, durability, and long-lasting comfort. Its thoughtfully designed patterns bring harmony, character, and a calming presence to any space—balancing modern artistry with traditional craftsmanship.
CARE GUIDE
Vacuum once a week.
Gently brush surface to remove dust.
Blot with paper & remove spills immediately.
Use professional carpet cleaning services only.
Shipping & Delivery
- All carpet orders are delivered within 10–15 working days from the date of purchase.
- Every rug is quality-checked and inspected before dispatch. We request customers to inspect the product immediately upon delivery.
If you notice any defect or issue, please contact us within 48 hours of receiving the order at:
📞 +91 9889977262
📩 myrugkari@gmail.com
Our support team is available:
Monday to Saturday | 10:00 AM – 6:00 PM
(Closed on national holidays)
Return & Exchange
Eligibility for Returns
Rugkari accepts returns only for non-repairable manufacturing defects.
All return or exchange requests must be raised within 48 hours of delivery.To request a return, share:
- Clear photos of the rug fully opened
- A photo of the rug repacked
- (Optional) Unboxing video for verification
Once approved, pickup will be arranged and the rug will be inspected.
Refunds
- Prepaid: Refund within 48 hours after pickup
- COD: Refund in 8–10 working days via bank transfer
(No cash refunds)
Damaged or Tampered Package
If the package is tampered or resealed, do not accept delivery.
If damage is found after opening, email myrugkari@gmail.com within 48 hours.After verification, we will refund or replace the product.
Important Terms & Conditions
Design proportions may vary across different sizes, as patterns scale to maintain visual balance.
Colors may vary slightly due to lighting, photography, and screen display differences.
Orders above ₹5,000 placed via Cash on Delivery (COD) require a partial advance payment due to high-value order risk.
All custom or made-to-order COD purchases require upfront advance payment to ensure secure processing and production.
Handcrafted products may have minor variations in texture and weave, which are part of artisanal production and not considered defects.
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