Contact Rugkari
Email care@rugkari.com or call +91 7348 515 188 within the warranty period.
Rug Warranty
Made to last. Promised to last.
Every Rugkari rug carries a maker's promise — because heirloom craft deserves an heirloom guarantee. Read what's covered, and how we stand behind every knot.
Our promise
We stand behind every rug.
Our warranty is not fine print. It is Rugkari's commitment that if something is wrong in the making, we will make it right with clarity, care, and no unnecessary hassle.
We believe in the quality of every rug we make. In the rare event that a Rugkari rug does not meet the quality standard we promise, we take complete responsibility. Your satisfaction is not optional for us — it is the foundation of everything we do.
A manufacturing-defect warranty on every rug.Reviewed within 48 hours
What is covered
01 · Structural defects
Weaving integrity
Loose weaving, unravelling edges, or knots coming apart under normal use are covered.
02 · Colour defects
Colour stability
Significant fading or bleeding without exposure to sunlight or chemicals is covered.
03 · Size discrepancy
Measured accuracy
Rug dimensions varying more than 2% from the stated size are covered.
04 · Pattern defects
Production accuracy
Noticeable deviation from the product image caused during production is covered.
Warranty periods
How long each rug is covered.
| Rug type | Warranty |
|---|---|
| Hand-knotted rugs | 1 year warranty |
| Hand-tufted rugs | 6 months warranty |
| Hand-loom & dhurrie rugs | 6 months warranty |
| Custom orders | Same as the equivalent rug type |
The fine print
What is not covered.
The warranty protects craftsmanship and production quality. It does not cover damage caused after delivery through use, cleaning mistakes, heavy wear, or unsuitable conditions.
Normal wear & tearFrom everyday use.
Improper cleaningOr the use of harsh chemicals.
Sun-fadeColour changes due to prolonged direct sunlight exposure.
Physical damageCuts, burns, pet damage, or water damage.
Care-instruction failureDamage caused by not following Rugkari care guidance.
Heavy-traffic useCommercial use beyond the rug's intended use.
Making a claim
Four simple steps.
Share details
Send your order number and 2–3 clear photographs of the defect so the team can verify the issue properly.
Reviewed within 48 hours
Our team will review your claim within 48 hours and confirm the next step.
Repair or replacement
If approved, Rugkari will arrange pickup and either repair or replace the rug at no additional cost to you.
Questions
Our commitment
We stand behind our craftsmanship fully. If a Rugkari rug does not meet our promised quality standard because of a manufacturing defect, we will take responsibility and resolve it fairly.
What should I send?
Share your order number, 2–3 clear photographs of the defect, and a short note describing the issue. More angles help the team review faster.
Where do I write?
For any warranty-related query, email care@rugkari.com or call +91 7348 515 188.
Warranty queriescare@rugkari.com